Check Device/Phone Volume
- Alerts will come through silently if your device is on silent. Please check your notification volume by going to settings, sound, and tap volume. Ensure your volume for notifications is turned on.
Check Emergency app
You’ll also need to make sure you have “Notify With Sound’ enabled under your location's alert settings.
- Navigate to the locations tab
- Click on the location that you would like to check the settings for
- Click "View Location"
- Click on the cog/wheel on the top right
- Click "Set Up Alerts"
- Tap on "Advanced Options" under your chosen alert type
- Ensure "Notify with Sound" is on
Check Device/Phone Settings
- Go to settings on your phone/device
- Scroll down and click on the Emergency app button
- Click "Notifications"
- Ensure that "Allow Notifications" is toggled to the on position
- On this screen you can also allow "Critical Alerts". This is where certain alerts can still come through even when do not disturb is turned on.