I'm Not Receiving Push Notification Alerts to my Device as I expect.
We send alerts based on the locations you've added, the specific watches and warnings you've enabled to send push notification alerts, and whether those alerts are currently active in your exact location.
1. To ensure you are receiving the most precise alerts, monitor your live location or add your zip code when you add a location, rather than just the name of your city and state.
It is important that you enable your live location or add your zip code when you add a location to the Emergency app because severe weather alerts are often issued for specific geographic areas, known as polygons, which can vary in size—from a few blocks within a town to multiple counties.
2. In the Emergency app, check and make sure you have enabled push notification alerts for the hazard watches and warnings that you would like sent directly to your device.
On the Locations Tab. Find the location that you are interested in checking.
· Tap “Alert Settings” under that location
· Select hazard
· Tap “Advanced Options” under the specific hazard
· Choose the specific Watch or Warning you want to receive push notification alerts for
· Toggle on “Show Alerts, “Notify with Sound,” “Send Notifications”
· Toggle on or off “Enable Critical Alerts” if you would like the alert push notification to bypass your device’s Do Not Disturb mode.
3. Check your device settings to make sure that notifications are enabled.
· Go to your device settings
· Tap Notifications
· Tap Emergency app
· Toggle on “Allow Notifications” and “Critical Alerts”
4. For earthquake alerts, check your magnitude. By default, you will receive push notification alerts for earthquakes with magnitude 4.5 or higher. You can increase or decrease this setting by following the steps below.
· On the Locations Tab. Find the location that you are interested in checking.
· Tap “Alert Settings” under that location
· Under Earthquake, Tap “Advanced Options”
· Tap "Earthquake Warning"
· Tap "Magnitude"
· Adjust the slider for the magnitude you wish to receive earthquake alerts for.
Please note that we rely on the United States Geological Survey (USGS) for our earthquake alerts. Presently, the USGS only sends these alerts after an earthquake because scientists cannot predict an earthquake.
The good news is that the USGS has been working hard to develop earthquake early warning systems for the United States. Currently, this technology is available in three states: California, Oregon, and Washington. If you live in one of these states, we encourage you to download and use the My Shake app.