Check Device/Phone Volume
- Alert sounds depend on your phone’s volume settings. If your phone is on Silent Mode or the volume is all the way down, you won’t hear the sound.
- Check your phone’s volume by going to Settings, then Sound and tapping Volume. Make sure the volume for Notifications is turned on.
Check Your Emergency App
Go to: Locations tab → tap your location → tap Set Up Alerts → under specific Hazard, tap Advanced Options → tap specific Alert.
For each alert, you can choose how you would like to receive it:
- Show Alerts (in the app)
- Notify with Sound
- Send Notifications (to your device)
- Tap Finish.
You can also turn on Critical Alerts if you want them to come through even when your phone is on Do Not Disturb.
Check Device/Phone Settings
- Navigate to Settings on your phone.
- Tap Apps.
- Scroll down tap Emergency.
- Tap Notifications.
- Ensure that Allow Notifications is toggled on.
On this screen you can also allow Critical Alerts, to enable alerts to come through even when your phone is on Do Not Disturb.