FAQs

General

• About the Emergency app
• How do I set up the Emergency app?
• What alerts are in the Emergency app and where do they come from?
• What languages is the Emergency app available in?
• How do I provide feedback or report an issue with the Emergency app?
• How is the Emergency app digitally accessible?

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Location

• How do I add a location?
• How do I delete a location?
• How many locations can I add?

Alerts

• How do I receive alerts as push notifications to my phone?
• How do I make alerts come through when my phone is on Do Not Disturb?
• Will I hear alerts if my phone is on Silent Mode?
• How can I share an alert?
• I'm not receiving push notification alerts to my device

Shelters / Services Available

• How do I report a problem with the app?
• What can I expect at a service site, open during posted hours?
• What can I expect at an overnight emergency shelter?
• How can I find open Red Cross shelters or services available?
• Why are there no Red Cross shelters or services available near me?

Red Cross

• How do I donate to the American Red Cross?
• How do I volunteer with the American Red Cross?
• Are there any other Red Cross apps available?